Cancellation Policy
Cancellations or changes to your reservation must be made at least 48 hours prior to the check in date and time or you will be charged the full amount of the 1st changed or cancelled night.
Deposit Policy
Upon completing this online reservation enquiry, you will be contacted by one of our friendly staff via email to confirm your enquiry to a booking. Credit card details will be requested at this time over the phone to complete this process.
For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrival.
For reservations not guaranteed with a form of payment at time of booking, rooms are held until set cancellation time per the rules of the reservation.
In the event more guests arrive than can be accommodated due to overbooking or an unforeseen circumstance, and we are unable to hold rooms consistent with this room hold policy, The Hotel Shamrock will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.